Member Services Representative

Member Services Representative - Multiple shifts Available

Join to apply for the Member Services Representative - Multiple shifts Available role at Core Development & Management

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities, including answering phones in a friendly manner and assisting callers with a variety of questions.
• Check members into the system and process new member sign‑ups.
• Take prospective members on tours of the facility.
• Facilitate required updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listening skills with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

• 401(k) matching
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

All staff will also receive a free Black Card membership after 90 days of employment. As a Core Development & Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.