Hotel Guest Service Agent - Part time

The award winning Comfort Inn & Suites Sturbridge is hiring energetic team players for a front desk agent position. Previous Choice Hotels experience preferred but not required; on‑the‑job training provided. Must be proficient with computers and able to multitask in a fast‑paced environment.

• Register and assign rooms to guests.
• Answer inquiries relating to hotel services, registration, and local shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests' accounts; make, confirm and cancel reservations.
• Compute bills, collect payments, make change, and post charges for room, food, liquor, telephone, etc.
• Answer, receive and transfer calls, messages, faxes using telephone, fax, switchboard, or computer.
• Ensure rooms and services are correctly accounted on guest statements; assist guests with checkout payments or charges.
• Verify customers' credit and establish payment methods per SOP; account for cash and make deposits per hotel and company policies.
• Record guest comments or complaints and refer to managers as necessary.

• Work both first (AM) and second (PM) shifts as required.
• Available to work weekends, holidays, and varying schedules; this part‑time role may transition to full‑time.

• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Proficiency in accessing and accurately inputting information using moderately complex computer systems.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Adherence to company, safety, and security policies; report incidents and complete required training.
• Wear uniform and arrive on time for scheduled shifts.
• Other duties as assigned or needed, including support for other departments.

• Entry Level

• Part‑time

• Other