Assistant Manager

Assistant Manager

Core Development & Management

$16.00/hr - $18.00/hr

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At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment.

Through our CORE Values, our vision is to create an environment where greatness can be achieved by empowering all to improve. We strive to create a positive community for all, empower everyone to create their own path for success, respect everyone regardless of their background or experience, and strive for excellence in all we do for our community and business.

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study with the ability to apply what you have learned during online and hands-on training.

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Full time: 40 hours per week. Must be able to work a full‑time schedule that may exceed 8 hours per day or 40 hours per week, including potential travel, nights, weekends, and holidays to support business needs.

Daily responsibilities include:

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high‑performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight – ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities, including answering phones, checking members into the system, new member sign‑ups, and facilitating tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering supplies using a specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Provide backup support for any employee who is absent.

• Communicates openly & effectively.
• Builds strong relationships.
• Nurtures learning & growth.
• Drives continuous improvement.
• Champions CORE values.

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem‑solver.

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving oneself in different positions, including bending and twisting, to accomplish tasks.

• Bonus Incentives Monthly
• Medical, Dental, and Vision Insurance*
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance history
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks