911 Dispatcher

Job Summary

This position supports Door County’s emergency response infrastructure by operating critical communications equipment to dispatch police, fire, and emergency medical services. The role requires exceptional focus, decision-making under pressure, and technical proficiency in order to ensure prompt and accurate public safety responses. Work is performed in a 24/7/365 communications center which includes nights, weekends, and holidays.

• Communication:
  Clearly and calmly conveys information to callers and first responders, often under stressful and time‑sensitive conditions.
• Multitasking:
  Manages multiple calls, data systems, and radio communications simultaneously with high accuracy.
• Problem Solving:
  Analyzes incoming information rapidly and determines appropriate dispatch actions with and without direct supervision.
• Technical Proficiency:
  Operates dispatch consoles, radios, computer‑aided dispatch and proprietary software with accuracy and efficiency while responding to real‑time events.
• Emotional Resilience:
  Maintains composure and decision‑making ability in high‑stress, emergency situations with callers and interagency personnel.
• Attention to Detail:
  Accurately records data and ensures consistency across systems while responding to real‑time events.

• High school diploma or equivalent.
• Valid driver’s license.
• Ability to type a minimum of 31 words per minute, verified by a standard keyboarding test.
• Ability to obtain Certified Pulmonary Resuscitation (CPR) certification within six (6) months of hire.
• Must obtain Basic and Advanced TIME System certifications within one (1) year of hire and maintain active status.
• Successful completion of the 911 dispatch field training and evaluation program within six (6) months of hire.

• Previous experience in emergency dispatch or public safety communications.
• Additional certifications in public safety telecommunications or Emergency Medical Dispatch (EMD) certified.

Work is performed in a secure, climate‑controlled emergency communications center. The position involves prolonged periods seated at a console station using dispatch systems, performing keyboard entry, and communicating with others by phone and radio. Duties also require standing, bending, and walking within the work area. Employees must be able to read and interpret information on computer screens and dispatch equipment, and to perceive and respond to audible signals and spoken information.

The role may involve minimal discomfort from noise or extended sitting and may occasionally require lifting items up to 20 pounds, such as documents or small equipment, with or without reasonable accommodation.

In an effort to provide for continuity…