Multi-Unit Team Leader

Company Overview

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high‑performing, connected culture, where everyone feels like they belong. We continuously strive to improve our business through our long‑term strategy Block Next, focused on innovation, client experience, and sustainable growth.

Joining us as a Multi‑Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. Using your people‑management experience and passion for helping people, you’ll lead customer‑centric teams to accelerate their seasonal tax business.

You’ll serve as the front‑line manager responsible for the leadership and development of associates, delivering an outstanding client experience, and achieving all office‑related growth objectives for the three tax offices. Prior tax preparation experience is not required.

You will start a flexible part‑time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full‑time, including evening and weekend hours as needed. Please note this role is not remote and will require you to work in‑person.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office‑level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi‑unit people management experience in the retail, restaurant, banking, or related industry.

• People management experience, with the demonstrated ability to grow and develop associates.
• Demonstrated aptitude for growth plan execution and ability to lead toward a growth culture.
• Strong decision‑making and judgment skills and the ability to function well in a fast‑paced environment with minimal supervision.
• Strong interpersonal and communication skills, and a customer‑centric mindset that seeks to understand and exceed client needs.
• Computer proficient with the ability to use MS Office.
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Employee Assistance Program with Health Advocate.
• Well‑being program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support available.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements:
  Medical Coverage, 401(k) Retirement Savings Plan and Employee Stock Purchase Plan.
• Check out all available benefits at

At H&R Block we remain committed to building a connected culture—where trust, care, and connections guide our work. You will be immersed in an exceptional environment recognized worldwide on best company lists and surrounded by colleagues committed to growth and support.

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

• Enrollment or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Seniority level:
  Not applicable.
• Employment type:
  
  Full‑time.
• Job function:
  Information Technology.
• Industries:
  Retail.