Help Desk Technician

Help Desk Technician

Join to apply for the Help Desk Technician role at Burr Oak Tool
. This is an on‑site, hands‑on position with no remote work available.

Salary Grade: 6

Organize, install, and support all computer systems; investigate and resolve computer software and hardware problems.

• Practice and encourage safety practices, aiming for zero lost time.
• Implement 5S and participate in regular team 5S audits.
• Set an example with energy, positivity, and hard work.
• Work independently with standardized instructions to achieve results.
• Solve semi‑routine issues using problem‑solving analysis, prioritizing processes and routines.
• Meet reasonable expectations for the current position, maintain excellent productivity and quality, and participate in team process audits.
• Communicate clearly, courteously, effectively, honestly, and openly with team members and others.
• Develop positive relationships, actively participate in huddles and goal setting.

• Arrive on time and remain engaged for the full assigned shift.
• Recognize and document patterns in processes and problem solving.
• Participate in employee reviews, including setting and achieving goals.
• Act as primary point of contact for IT support via the OAK request system.
• Install and configure workstations, hardware, software, peripherals, and cabling.
• Diagnose, evaluate, and resolve issues; log all repairs accurately and timely.
• Discuss software errors with developers and recommend program changes.
• Attend multi‑day off‑site training sessions, weekend and evening work, and after‑hours emergency calls as required.
• Provide basic computer usage training and company resource orientation.
• Identify shortages of computer and network equipment and assist with replacements.

• Associate’s degree and IT‑related certifications preferred.
• 1–2 years of help desk experience in a Windows domain environment.
• Excellent written and verbal communication skills.
• Strong computer skills.
• Ability to stay calm and focused to achieve goals.
• High energy level; comfortable handling multi‑faceted projects in conjunction with daily tasks.
• Can work well under pressure and adapt to rapidly changing technology, business environments, and company goals.
• Strong interpersonal skills; able to get along with diverse personalities, tactful, mature, and flexible.
• Documentation of a drug screen must be provided prior to employment.

Seniority level: Entry level

Employment type: Full‑time

Job function: Information Technology

Industry: Machinery Manufacturing