Retail Sales Associate Part Time

Goodwill Industries of Southwestern Michigan

Goodwill SWMI is a 501(c)(3) nonprofit headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory.

Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand‑alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.

This position provides customer service and merchandising in a Goodwill Retail facility in either a part‑time or full‑time capacity; also practices the agency’s core values of Success, Collaboration, People and Positivity.

• Serve customers and team members in a knowledgeable, respectful manner
• Assist managers in meeting sales goals through customer service and merchandising
• Perform sales transactions accurately and in accordance with cash handling procedures
• Follow all retail and safety guidelines and procedures
• Maintain a standard of store cleanliness
• Maintain a professional appearance
• Follow the guidance and any duties assigned by the Retail Manager

• Ability to positively interact with customers
• Ability to perform as a team member
• Ability to follow detailed instructions
• Ability to perform a variety of sales transactions quickly and accurately
• Skill in multi‑tasking and staying calm and focused under pressure

Demonstrated competence in interpersonal relations and communication. Knowledge of basic mathematics. Previous customer service experience preferred. Previous retail experience preferred.

High school diploma or equivalent preferred.

Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods of time standing.

Must be able to work a variety of hours and days of the week consistently. May be required to pass a pre‑employment drug screen and theft‑related criminal background check.