Field Service Technician

Field Service Technician

The Field Service Technician installs, services, troubleshoots, and repairs custom-built industrial machinery, including electronic and hydraulic bending machines, tube cut-off machines, expanding machines, fin lines, and dies. The role involves frequent domestic and international travel to customer facilities, providing hands-on technical support, commissioning new equipment, performing maintenance and upgrades, and delivering on-site customer training.

Responsibilities:

• Install, assemble, and commission custom-built industrial machinery at customer facilities, ensuring proper setup and safe operation.
• Troubleshoot and repair mechanical, electrical, hydraulic, and pneumatic issues on bending machines, tube cut-off machines, expanding machines, fin lines, dies, and other related equipment.
• Perform preventive maintenance on machinery to minimize downtime and extend equipment life, following established procedures and schedules.
• Read and interpret blueprints, mechanical drawings, schematics, and basic wiring diagrams to diagnose issues and complete installations and repairs accurately.
• Conduct machine upgrades and modifications as required, ensuring that all changes meet performance and safety standards.
• Start up new equipment and verify that all systems function correctly, making necessary adjustments to achieve optimal performance.
• Provide hands-on technical support and guidance to customers, answering questions and resolving operational issues on-site.
• Deliver customer training on proper machine operation, maintenance procedures, and basic troubleshooting techniques.
• Document service activities, repairs, and parts used in a clear and timely manner to support accurate maintenance records.
• Collaborate with internal teams to communicate customer feedback, recurring issues, and improvement opportunities related to machinery and service processes.
• Maintain a strong customer service focus by communicating clearly, professionally, and respectfully with customers and colleagues.
• Follow all safety guidelines and best practices when working with heavy equipment, industrial machinery, electrical systems, hydraulics, and pneumatics.

Essential

Skills:

• 35 years of experience troubleshooting and repairing industrial machinery.
• Hands-on experience with machine building, machining, millwright work, tooling, or heavy equipment.
• Proven experience in machine maintenance, assembly, and installation in an industrial environment.
• Experience commissioning and starting up new equipment at customer sites or in a production environment.
• Basic electrical knowledge sufficient to work safely with wiring, controls, and simple circuits.
• Ability to work with pneumatics and hydraulics in the context of industrial machinery.
• Strong mechanical aptitude and ability to work confidently with machining equipment and heavy machinery.
• Ability to read and interpret mechanical drawings, blueprints, and basic schematics.
• Solid troubleshooting skills for mechanical, electrical, hydraulic, and pneumatic systems.
• Customer service orientation with strong communication skills for interacting with customers and internal teams.
• Ability to work independently in the field, manage time effectively, and adapt to changing service demands.
• Willingness and ability to travel frequently (approximately 50% domestic and international travel).

Additional Skills &

Qualifications:

• Bachelors degree is a plus.
• Experience with electrical design or documentation tools such as AutoCAD or EPLAN is preferred.
• Hydraulics and pneumatics experience beyond basic operation is an advantage.
• Ability to read and understand basic wiring and electrical schematics in more detail.
• Prior experience as a maintenance technician, field service technician, millwright, or heavy…