Field Service Technician

Job Title:

Field Service Technician

Job Description

The Field Service Technician installs, services, troubleshoots, and repairs custom-built industrial machinery, including electronic and hydraulic bending machines, tube cut-off machines, expanding machines, fin lines, and dies. The role involves frequent domestic and international travel to customer facilities, providing hands-on technical support, commissioning new equipment, performing maintenance and upgrades, and delivering on-site customer training.

Responsibilities

+ Install, assemble, and commission custom-built industrial machinery at customer facilities, ensuring proper setup and safe operation.

+ Troubleshoot and repair mechanical, electrical, hydraulic, and pneumatic issues on bending machines, tube cut-off machines, expanding machines, fin lines, dies, and other related equipment.

+ Perform preventive maintenance on machinery to minimize downtime and extend equipment life, following established procedures and schedules.

+ Read and interpret blueprints, mechanical drawings, schematics, and basic wiring diagrams to diagnose issues and complete installations and repairs accurately.

+ Conduct machine upgrades and modifications as required, ensuring that all changes meet performance and safety standards.

+ Start up new equipment and verify that all systems function correctly, making necessary adjustments to achieve optimal performance.

+ Provide hands-on technical support and guidance to customers, answering questions and resolving operational issues on-site.

+ Deliver customer training on proper machine operation, maintenance procedures, and basic troubleshooting techniques.

+ Document service activities, repairs, and parts used in a clear and timely manner to support accurate maintenance records.

+ Collaborate with internal teams to communicate customer feedback, recurring issues, and improvement opportunities related to machinery and service processes.

+ Maintain a strong customer service focus by communicating clearly, professionally, and respectfully with customers and colleagues.

+ Follow all safety guidelines and best practices when working with heavy equipment, industrial machinery, electrical systems, hydraulics, and pneumatics.

Essential Skills

+ 35 years of experience troubleshooting and repairing industrial machinery.

+ Hands-on experience with machine building, machining, millwright work, tooling, or heavy equipment.

+ Proven experience in machine maintenance, assembly, and installation in an industrial environment.

+ Experience commissioning and starting up new equipment at customer sites or in a production environment.

+ Basic electrical knowledge sufficient to work safely with wiring, controls, and simple circuits.

+ Ability to work with pneumatics and hydraulics in the context of industrial machinery.

+ Strong mechanical aptitude and ability to work confidently with machining equipment and heavy machinery.

+ Ability to read and interpret mechanical drawings, blueprints, and basic schematics.

+ Solid troubleshooting skills for mechanical, electrical, hydraulic, and pneumatic systems.

+ Customer service orientation with strong communication skills for interacting with customers and internal teams.

+ Ability to work independently in the field, manage time effectively, and adapt to changing service demands.

+ Willingness and ability to travel frequently (approximately 50% domestic and international travel).

Additional

Skills & Qualifications

+ Bachelors degree is a plus.

+

Experience with electrical design or documentation tools such as AutoCAD or EPLAN is preferred.

+ Hydraulics and pneumatics experience beyond basic operation is an advantage.

+ Ability to read and understand basic wiring and electrical schematics in more detail.

+ Prior…