Service Parts Coordinator

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Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger:
Familiar Form, Revolutionary Foundation.

We are seeking a detail-oriented and analytical Service Parts Warehouse Coordinator to manage and optimize our Sturgis Service Parts Warehouse. The ideal candidate will be responsible for monitoring the inventory on-hand as well as the fulfillment of material to support all inbound Harbinger vehicles to be serviced. Working closely and in tandem with the Service team, this role will ensure all parts required for service are readily available prior to our customer’s arrival.

In addition, the role will pick, pack, and ship all material orders received in the Sturgis warehouse to Harbinger service providers. This position is on-site in Sturgis, MI.

• Proficient with our parts order process and our Bill of Material (BOM) structure, and process flow as it relates to parts procurement.
• Receive and process service warehouse stock products (pick, unload, label, store).
• Establish and maintain a Kanban system for commonly used parts in the service bay area.
• Perform inventory controls and process as per organizational standards.
• Keep a clean and safe working environment and optimize processes and space.
• Operate and maintain warehouse vehicles and equipment as required.
• Facilitate the removal of damaged materials and/or vendor warranty material to return to the appropriate department or supplier for reimbursement or replacement.
• Maintain records of all transactions as per company policies ensuring parts/pricing used in servicing customers is accurate.
• Collaborate with other departments to ensure timely parts delivery to service technicians, maximizing technician utilization.
• Lift and move materials and heavy items as required.
• Use computer systems for communications, orders, inventory, and shipping as required.
• Requisition and store service parts/materials to maintain appropriate inventory levels.
• Count/verify materials for each order for accuracy and damage-free condition.
• Review each parts order at completion of service appointment and return unused parts to inventory/supplier as required.
• Select appropriate carrier to fulfill needs and complete necessary shipping documentation for all NCR material being returned to supplier.
• Send supplier shipping confirmation and tracking information; stage completed packages in the appropriate carrier shipping location.
• Keep the area clean and free of obstructions.
• Demonstrate a sense of urgency and entrepreneurial commitment to achieving goals.

• 3-5 years of previous warehouse and distribution experience.
• Excellent communicator with superior verbal, written, interpersonal, technical and presentation skills.
• Strong project management experience.
• Ability to think critically and problem solve in a fast-paced, entrepreneurial environment.
• Ability to respond immediately to tough questions with confidence.
• Strong negotiation or organizational skills to protect the best interest of all parties involved.
• DWYSSWYD:
  Do What You Say, Say What You Do; follow up and communication are critical to success.
• Ability to Seek to Understand, direct with conviction, and seek to understand again.
• Ability to interpret customer needs and adapt your plan as necessary.
• Self-motivated with the ability to stay on task.
• Versatile, flexible, and willing to work within changing priorities.
• Creative and innovative team player.
• Advanced computer skills are required.
• Strong: communication (verbal and written), attention to detail and organization, interpersonal skills, and analytical abilities.

Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration…