Patient Services Lead

PATIENT SERVICES LEAD (FULL TIME) – Compass One Healthcare

Location: Compass One Monument Health Sturgis – 949 Harmon Street, Sturgis, SD 57785.

Note:

online applications accepted only.

Schedule: Full time:
Monday to Friday, 6:30 am – 3:00 pm or 12:00 pm – 8:30 pm. Saturday & Sunday, 6:30 am – 3:00 pm or 12:00 pm – 8:30 pm. Further details upon interview.

Pay Range: $16.50 – $20.00 per hour.

Patient Services Leads coordinate patient meal service and special requests, ensuring a culture of comfort and compassion within the healthcare environment. They oversee training, staffing, and compliance to deliver high‑quality dining experiences.

• Oversee systems and processes to achieve strategic and operational objectives of the Patient Dining Program.
• Supervise Patient Dining Associates and ensure they provide services including menu selections, meal assembly, and tray delivery.
• Collaborate with caregivers and culinary team to develop menu alternatives for patients with allergies, sensitivities, cultural, ethnic or religious preferences, and additional selections.
• Interact with nursing staff and evaluate daily patient meal selection, tray completion, delivery, and retrieval processes.
• Respond promptly to patients' needs and communicate issues to appropriate personnel following department procedures.
• Assist dietitians in monitoring patients on liquid diets or specific calorie counts.
• Adhere to facility confidentiality and HIPAA policies as outlined in the institution’s procedures.
• Comply with regulatory standards, including federal, state, and Joint Commission (JCAHO) requirements.
• Follow HACCP guidelines for food safety during meal assembly and distribution.
• Comply with health and sanitation regulations and departmental sanitation procedures.
• Complete all daily, weekly, and monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings using Morrison’s GR8 Start Meeting guidelines and template.
• Perform other duties as assigned.

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation & maintenance instructions.
• Aptitude for effectively operating the hospital’s ADT system and other computer‑based systems for patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, and maneuver food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

• Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, Choice Auto & Home Program.
• For full‑time positions:
  Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, consult the wage transparency link:

Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Applications are accepted on an ongoing basis until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Morrison Healthcare maintains a drug‑free workplace.