Patient Services Team; Care Coordinator

Patient Services Team (Care Coordinator)

Employer:

NHS Jobs

Location:

Pay:

£24,207.39 to £26,358.29 per year, £24207.39 - £26358.29 a year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

13/02/2026

Job Duties & Responsibilities The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all the items in the following list.

Duties may be varied from time to time under the direction of the PST manager dependent on current and evolving practice workload and staffing levels.

Maintain and monitor the practice appointments system.

Process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.

Direct visitors to the correct place, ensuring they sign the visitors book on arrival and departure.

Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines.

Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures.

Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.

Take in urine and other samples and deliver to the appropriate place.

Deal appropriately with any forms handed in by patients.

Keep the reception and administration area tidy and free from obstructions and clutter.

Record blood pressure readings on the patients notes, dealing with any high readings as per Practice protocol.

Hand out any correspondence to the patients.

Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.

Provide an efficient scanning service.

Triage calls, directing and signposting patients appropriately to relevant personnel/ services Understand and share health promotion information whilst using this information to support patients who might benefit from these services and to signpost accordingly.

Understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities.

Supporting further development of care navigation across the partnership Assist in the training of other colleagues where appropriate To be noted This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).