Patient Services Team; Care Coordinator

Patient Services Team (Care Coordinator)

Were looking for enthusiastic and dedicated individuals to join our high-performing, patient-focused Patient Services Team.

This is a varied and rewarding role that involves supporting many aspects of General Practice (but not all at once dont worry!). Depending on your shift, your responsibilities may include:

• Welcoming and assisting patients at the front desk
• Answering incoming calls or contacting patients to offer appointments
• Carrying out essential admin tasks such as registering new patients or supporting our screening programmes.

If you're looking for a flexible role that fits around other commitments, this could be the perfect opportunity for you.

Benefits include company pension and on-site parking.

Working across all the Blackmore Vale Partnership Surgeries, Sturminster Newton, Shaftesbury & Marnhull. Day shifts, Monday to Friday. Full driving licence required.

Think you'd be a great voice and face of our Practice? We'd love to hear from you. For more information or an informal chat, contact one of our Team Leads at

To offer general assistance to the practice teamand project a positive and friendly image to patients and other visitors,either in person or via the telephone.

Working as part of the Patient Services Team in arange of duties including answering the telephone, supporting the clinical teamwhen triaging, responding to patient queries, providing face to face support for patients attending the Practices.

Receive, assist, and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficient,and effective way.

The provision of clerical support to clinical staff and other members of the practice team.

We are a professional and friendly team caring for approximately 26000 patients in Shaftesbury, Sturminster Newton, Marnhull and the surrounding villages.

Job Duties &Responsibilities

The duties and responsibilities to be undertaken bymembers of the practice reception and administration team may include any orall the items in the following list. Duties may be varied from time to timeunder the direction of the PST manager dependent on current and evolvingpractice workload and staffing levels.

Maintain and monitor the practice appointments system.

Process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.

Direct visitors to the correct place, ensuring they sign the visitors book on arrival and departure.

Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines.

Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures.

Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.

Take in urine and other samples and deliver tothe appropriate place.

Deal appropriately with any forms handed in by patients.

Keep the reception and administration area tidyand free from obstructions and clutter.

Record blood pressure readings on the patients notes, dealing with any high readings as per Practice protocol.

Hand out any correspondence to the patients.

Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.

Provide an efficient scanning service.

Triage calls, directing and signposting patients appropriately to relevant personnel/ services

Understand and share health promotion information whilst using this information to support patients who might benefit from these services and to signpost accordingly.

Understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound andthose with long-term conditions, including physical and mental disabilities.

Supporting further development of care navigation across the partnership

Assist in the training of other colleagues where appropriate

To be noted...

This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.

• Experience of working in a customer facing environment (face to face and via the telephone)
• Experience of working as a part of a team
• Experience of working in an office environment
• Use of electronic IT systems
• Polite telephone manner
• Ability to maintain confidentiality
• DESIRABLE
• Experience using Systm One
• Ability to prioritise work
• Some experience of working in a healthcare environment

• QUALIFICATIONS
• ESSENTIAL
• NVQ 2 in administration or relevant equivalent experience or qualification
• Educated to GCSE level in Mathematics and English to Grade C or above
• I.T. Literate
• DESIRABLE
• RSA Typing Level 2 or equivalent

This post is subject to the Rehabilitation of Offenders…