Technical Solutions Engineer

Everseen: A leader in vision AI solutions for the world’s leading retailers.

We are seeking a skilled and dynamic Technical Solutions Engineer to work directly with a key customer and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problem-solving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.

There is an expectation that you will be able to travel to our customer site in Heilbronn with this role.

• Technical Support & Maintenance:
• Provide onsite and remote technical assistance and troubleshooting for platform users.
• Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.

• Product Performance:
• Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.

• Customer Engagement:
• Interact with customers to gather feedback, understand needs, and provide training.
• Tailor system settings and deliver technical reports and actionable recommendations.
• Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.

• Deployment & Monitoring:
• Oversee platform deployment and ensure efficient operation before, during, and after implementation.
• Collect and analyze data on platform usage, performance, and improvement opportunities.

• Solution Design:
• Collaborate with customers to analyze requirements and customize platform configurations.
• Translate business needs into detailed technical specifications.

• Risk and Issue Management:
• Identify, document, and mitigate risks that could impact program success.

• Cross-functional Collaboration:
• Work closely with software developers, R&D, and engineering teams to align application performance with specifications.

• Testing & Optimization:
• Test platform performance under various conditions, making necessary adjustments to configurations for optimal results.

• Documentation:
• Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications.
• Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals.

• Escalation Management:
• Act as the primary escalation point for L2/L3 monitoring or customer tickets and elevate unresolved issues to the appropriate teams.

• Customer Onboarding & Project Management:
• Facilitate customer onboarding through structured phases, providing regular program updates to senior management.
• Develop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio.

• Sales Support:
• Conduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions.

• A minimum of 4 to 5 years in a similar role managing complex technical projects.
• Travel Readiness:
  Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 50% of your working time.
• You have extensive experience with Linux systems; proficient in Docker and/or Podman.
• Strong scripting abilities in Bash, Python and Node.js.
• You have knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP.
• You have a basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.
• Familiarity with automation tools, especially Ansible experience, is preferred.
• Knowledge of ELK Stack; REST, NGINX, JSON, XML;
  Message brokers (e.g. MQTT, Rabbit
  
  MQ, Redis);
  Type Script, Java script; RTSP feeds, Terraform, Open Shift.
• Strong capability to troubleshoot complex issues across system resources and application stack traces.
• Proficiency in project management tools such as Microsoft 365, Jira, and Smartsheet.
• Exceptional problem-solving and organizational abilities, with a proactive and self-motivated mindset.
• Capable of managing multiple initiatives in a dynamic environment.
• Excellent communication skills for effective collaboration with cross-functional teams…