Library Clerk, Library and Archives

Competition ends: Thursday, July 16th at 4:00 pm

Full-Time Appointment THIS POSITION REQUIRES A DIFFERENT WORK WEEK AND/OR HOURS OF WORK. This position requires shift work during the academic year:
Fall and winter hours: alternate weekly between the two shifts 9 a.m. to 4:30 p.m. and 12 p.m. to 7:30 p.m.;
Spring and summer hours: 8:30 a.m. to 4 p.m (regular university hours).

Vacancy Status:
Existing position

Reporting to the Manager of Operations, Library and Archives, and in consultation with the User Services Coordinator, the Library Service Clerk provides frontline services at the Library Service Counter. This role supports the successful operations of the J.N. Desmarais Library and the Education Resource Centre/Centre de ressource en Éducation (ERC/CRÉ) and will provide courteous, efficient and bilingual services to the university community, and perform tasks associated with maintaining and promoting the library collection.

• Deliver exceptional customer service and perform all circulation duties.
• Perform all circulation duties: charging and discharging library materials, assigning a due date to loaned items, returning loans, issuing replacement bar codes, emptying and processing items from book drops and courier boxes, record the circulation of resources (loans, returns, etc.) in the Library Management System, Omni/Alma.
• Facilitate Resource Sharing and Interlibrary Loan (ILL) workflows for physical and digital materials using Omni/Alma; this includes processing requests for internal users (students, faculty, and staff) and external partner institutions, preparing outgoing shipments, and processing the intake of incoming materials to ensure timely delivery and return.
• Receive, sort and distribute mail, unpack and check new material deliveries, prepare items for shipping with Canada Post, Can Par, etc., order supplies, troubleshoot system for mail-out issues.
• Maintain collection integrity and physical accessibility by performing regular shelving, shelf reading, shifting, and inventory audits; investigating missing items through call number and status verification; assist with the physical processing and preservation of library materials including creating call number labels, installing security sensors and performing minor repairs.
• Assist library patrons in finding the various resources needed, provide information concerning general library policies and procedures; refer, as appropriate, reference inquiries to a library assistant or to a librarian.
• Assist, as needed, at all library locations, on campus at both the main Library and the Education Resource Center, and at the School of Architecture Library (downtown), providing circulation functions coverage during staff absences.
• Contact patrons concerning matters such as overdue items, recalls and the arrival of items on hold.
• Collect and record payments for various fines and fees, take payments in person or over the telephone, assist with mailing out invoices.
• Perform opening and closing duties according to the established procedures, collecting usage stats as required.
• Offer training and guidance to Student Assistants and Work-Study students as lead hand, to ensure consistency in practice and exceptional customer service.
• Answer telephone, voicemail messages and email inquiries; conduct photocopying, scanning, and maintain the stock of library supplies.
• Work proficiently with computers, various software applications, and the Omni/Alma program specifically.
• Remain up to date with technology, policies, procedures, resources and professional development through communication with manager, co-workers, library website, training opportunities, etc.
• Monitor compliance with library regulations, monitor noise level, work tactfully and courteously with individuals who may violate library rules to maintain an atmosphere that is conducive to a studying environment, and monitor library security systems.
• Ensure the library public spaces remain tidy and safe by maintaining orderly shelves, refilling displays, putting up signs, performing light cleaning and/or organizing tasks, and reporting general housekeeping or other issues requiring immediate…