Client Service Coordinator

Location: Greater Sudbury

Client Service Coordinator(Job Number: )Primary

Location:

ON-Sudbury Administration Employee Type:

Part-Time Pay Rate From:42, 300 Pay Rate To:52, 900

Description:

Bayshore Health Care is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore Health Care is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario.

Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers!

We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.

Primary Responsibilities:

Communicate:
Professionally engage with patients, families, staff, and funder organizations

Process:
Quickly handle funder referrals and updates in the EMR (Procura)
Review:
Collaborate with Supervisors, field employees and patients to assess service needs

Schedule:

Assign care providers based on client needs, geographic area, staff skill-set and availability

Coordinate:
Ensure consistent caregiver assignments and service delivery

Notify:
Keep patients and staff informed of initial and ongoing schedules

Utilize:
Optimize staff schedules to meet their availability and client care needs

Document:
Maintain accurate records in the EMRResolve:
Address patient concerns promptly and follow escalation pathways

Why Join Us?

Immediate Impact:
Make a real difference in the lives of employees, patients and their families

Competitive Salary:
Earn a competitive wage commensurate with experience

Health Benefits:

Comprehensive health, dental, and vision insurance for you and your family

Paid Time Off:
Competitive leave time to ensure work-life balance

Retirement Plan:
Employer-contributed retirement savings plan Supportive Team:
Be part of a collaborative and supportive team environment

Growth:
Opportunities for professional development and career growth

Qualifications:

Education Secondary School Diploma Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience and Abilities:

A minimum of two years related customer service experience, preferably in healthcare

Proven customer service skills, preferably in healthcare or other high-paced customer service environment

Strong ability to communicate effectively, both written and orally, in English Ability to handle issues and problem solve with tact and diplomacy

Excellent computer skills (Windows, Microsoft office, internet, EMR)
Ability to prioritize and handle multiple demands in a fast-paced environment

Proven organizational and teamwork skills; able to work independently and prioritize workload

Positive work and attendance performance essential

Strong interpersonal skills including demonstrated ability to build rapport and connections

Advanced competency in keyboarding and scheduling software with a willingness to learn

French language proficiency will be considered an asset and is a requirement for all Quebec locations

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.

We strive to…