Customer Service Liaison Lead

Position: Customer Service Liaison Lead ON
Enhance your career as a Customer Service Liaison Lead at Mac Lean Engineering in Sudbury, ON, where you’ll ensure excellent service delivery and team coordination. A focus on customer satisfaction is key.

As the first point of contact for clients, this position demands at least three years of relevant experience. You will assist the Aftermarket Sales & Support Manager by scheduling resources, communicating with after hours teams, and addressing customer inquiries or complaints promptly.

Key Responsibilities:

• Manage customer inquiries via phone and email

• Assist in coordinating team schedules and priorities

• Report on customer backlogs and stagnant orders

• Communicate with cross-functional groups to troubleshoot

• Expedite parts and service delivery to customers

Requirements:

• Completion of High School, related diploma preferred

• Minimum of three years in customer service roles

• Proficient in Microsoft Office and MRP systems

• Strong communication and problem-solving skills

• Bilingual (French/English) preferred

Drive customer satisfaction and team effectiveness at Mac Lean Engineering in Sudbury.
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