Group Benefits Administrative Representative

How You’ll Make an Impact

Build and foster excellent client and provider relationships

Assist clients with their day‑to‑day needs, including supporting benefit plan eligibility maintenance, performing data entry and auditing as required, and sharing best practices

Assist members with enrollment inquiries and eligibility criteria

Follow up with insurance providers for timely completion of service requests

Host virtual demonstrations of Gallagher’s proprietary online HR and benefit administration system

Provide administrative excellence as it relates to client onboarding and client admin training in support of our HR and group benefit services

Provide administrative support, including maintenance of client information files and CRM software

Engage other team members as complex client situations arise and work collaboratively with complementary teams such as client‑facing Account Managers and Finance

Answer telephone inquiries and respond promptly and professionally to email

Exercise the utmost confidentiality in receiving information from clients

Collaborate with colleagues throughout our branch to continuously improve our processes and deliverables

Complete ad‑hoc projects and duties as required

About You

Post‑secondary graduate from an accredited college or university degree or a minimum of 1 year of relevant experience

Excellent verbal and written communication skills

Strong customer service and interpersonal skills

Well‑developed problem‑solving skills

Detail‑oriented, including numbers and formulas

Ability to work in a fast‑paced professional environment

Proficiency in Microsoft Office Tools

Familiarity with CRM systems and best practices (not required but an asset)

Written and verbal bilingualism (English/French) considered an asset

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