Group Benefits Administrative Representative

How You’ll Make an Impact

• Build and foster excellent client and provider relationships
• Assist clients with their day‑to‑day needs, including supporting benefit plan eligibility maintenance, performing data entry and auditing as required, and sharing best practices
• Assist members with enrollment inquiries and eligibility criteria
• Follow up with insurance providers for timely completion of service requests
• Host virtual demonstrations of Gallagher’s proprietary online HR and benefit administration system
• Provide administrative excellence as it relates to client onboarding and client admin training in support of our HR and group benefit services
• Provide administrative support, including maintenance of client information files and CRM software
• Engage other team members as complex client situations arise and work collaboratively with complementary teams such as client‑facing Account Managers and Finance
• Answer telephone inquiries and respond promptly and professionally to email
• Exercise the utmost confidentiality in receiving information from clients
• Collaborate with colleagues throughout our branch to continuously improve our processes and deliverables
• Complete ad‑hoc projects and duties as required

• Post‑secondary graduate from an accredited college or university degree or a minimum of 1 year of relevant experience
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Well‑developed problem‑solving skills
• Detail‑oriented, including numbers and formulas
• Ability to work in a fast‑paced professional environment
• Proficiency in Microsoft Office Tools
• Familiarity with CRM systems and best practices (not required but an asset)
• Written and verbal bilingualism (English/French) considered an asset