Customer Support Specialist Automotive Industry

Location: Greater Sudbury

Elevate customer experiences with Assured Automotive as a Customer Support Specialist. Engage across various formats to ensure every interaction is memorable and efficient.

This role encompasses customer service and administrative duties, fostering relationships with clients and insurance partners. Key tasks include managing appointments for repairs, preparing necessary documentation, and employing your communication skills to enhance operational excellence.

Key Responsibilities:

• Ensure exceptional service through calls, emails, and in-person

• Schedule appointments using designated management systems

• Accurately document repair orders and client communications

• Handle car rental information diligently

• Maintain adherence to the WOW (Wow Operating Way) plan

Requirements:

• High School Diploma required

• Minimum of 1 year customer service experience in automotive preferred

• Proficiency in Google and Microsoft Office applications

• Strong communication and multitasking skills

• Valid driver's license required

Bring your expertise in customer service to support Assured Automotive's growth and client satisfaction.
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