IAA Customer Service Role – Join Our Team

Enhance your customer service skills as a Customer Service Representative at IAA Holdings. Support branch operations and provide outstanding service to customers through multiple communication channels.

At IAA, which is part of Ritchie Bros. Auctioneers, we emphasize exceptional customer interactions. This role involves processing orders, assisting with inquiries, and managing documentation to optimize the auction day experience. You'll work closely with team members to ensure client satisfaction while maintaining a friendly office environment.

Key Responsibilities:

• Deliver support through telephone, email, and personal contact

• Accurately process orders and data entry

• Address customer inquiries and supply information

• Prepare necessary paperwork for auction readiness

• Undertake various clerical duties to assist the office

Requirements:

• Effective communication skills with a positive demeanor

• Strong ability to work collaboratively with teammates

• Good digital skills and organizational capability

• Professional appearance and independent work ethic

• Strong interpersonal skills with a customer-first attitude

Be a vital part of a team dedicated to delivering quality service in the auction industry at IAA.
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