ONTC Supervisor for Customer Support

Location: Greater Sudbury

Lead the Customer Service team at Ontario Northland Transportation Commission in Sudbury. Drive productivity and ensure top-tier service while nurturing team development and compliance.

The Supervisor Customer Service role is crucial for maintaining service excellence in multiple locations. You will oversee the performance of unionized Customer Service Agents, ensuring they meet productivity targets and customer satisfaction goals. This includes training, conducting employee reviews, and resolving labor relations issues while adhering to company policies.

Key Responsibilities:

• Directly manage a team of Customer Service and Sales Agents

• Monitor and evaluate employee performance metrics

• Conduct employee training and progress reviews

• Address performance concerns and facilitate coaching

• Ensure compliance with regulatory and company standards

Requirements:

• Extensive customer service management experience

• Strong mentorship and leadership abilities

• Familiarity with collective agreements

• Capacity for independent decision-making

• Flexibility for 24/7 operational management

Bring your expertise to Ontario Northland and lead the charge in customer service excellence.
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