Lead Customer Services Manager

Lead the customer service function for Sandvik Mining as a Customer Services Manager in Parts & Services, located in Lively, ON. Focus on improving service delivery and customer satisfaction across Canada.

In this pivotal role, you will manage a talented team and streamline service operations. Your responsibilities include overseeing customer service KPIs, handling critical escalations, and coordinating effective order fulfilment strategies. Foster a customer-centric environment while driving continuous improvement initiatives.

Key Responsibilities:

• Oversee Canadian Customer Support Centre operations

• Manage critical escalation and service recovery issues

• Develop and implement customer service KPI's

• Lead order fulfilment management initiatives

• Partner with logistics for product movement efficiency

Requirements:

• At least 5 years customer service leadership

• Experience with supply chain and order fulfilment processes

• Strong communication skills for customer interactions

• Continuous improvement and operational excellence background

• Preferred education in business or related fields

Be a part of Sandvik Mining and transform customer service operations in Lively, ON.