Emergency Response Expert

Position: Northern911 Emergency Response Expert
Join Northern
911 to serve as a vital Emergency Response Specialist. Manage urgent calls to provide timely and effective assistance, saving lives and supporting communities.

This role emphasizes calmness and clear communication while handling complex emergency situations. You will be the critical link in emergencies, ensuring rapid dispatch of services while using sophisticated technology. Ideal candidates thrive under pressure and take pride in making a positive impact in urgent times.

Key Responsibilities:

• Handle 9-1-1 calls and coordinate emergency service responses

• Ensure call details are transmitted accurately to dispatch teams

• Operate communication systems with diligence and care

• Offer assistance while maintaining professional composure

• Engage in ongoing training and quality assurance reviews

Requirements:

• High school diploma essential

• Background in customer service or emergency management is a plus

• Excellent communication and active listening skills

• Typing proficiency of 20 words per minute

• Bilingual in English with knowledge of French or Spanish required

Support those in need and foster public safety at Northern
911.
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