Customer Service Expert Aftermarket Sales

Join Mac Lean Engineering in Sudbury, ON as a Customer Service Expert focused on Aftermarket Sales and technical support. This full-time contract position requires strong interaction and service skills.

You will be the first point of contact for customers, addressing their inquiries and supporting their needs with professionalism.

Your role will involve generating quotations, managing sales orders, and contributing to daily customer support initiatives while playing a part in critical performance reporting.

Key Responsibilities:

• Act as the main contact for customer queries and support

• Prepare and manage quotations and invoicing

• Provide product and technical assistance effectively

• Collect and report KPI data for team performance

• Engage in continuous improvement discussions for service enhancement

Requirements:

• Related Degree or Diploma preferred

• 3+ years’ experience in customer service

• Bilingual (English/French) is considered an asset

• Strong interpersonal and organizational skills

• Proficient in Microsoft Office and MRP software

Harness your skills in customer service and support Mac Lean Engineering’s commitment to excellence in Sudbury.