Product Specialist - Automation

Sandvik Mining is seeking a Product Specialist - Automation

Location:

Surrey, BC

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

From the start, this role involves providing high‑quality technical support, developing technical competencies for customers and internal personnel, and supporting the automated mining system lifecycle across Sandvik automation solutions. The role combines hands‑on service work with system knowledge to guide, install, commission, maintain, troubleshoot and optimize Auto Mine™ systems, onboard machine systems, control room solutions, and underground automation infrastructure, ensuring safe, reliable and productive operations.

• Perform field service work on Sandvik automation systems, including installation, commissioning, maintenance, troubleshooting, and repairs at customer sites
• Respond to service calls, breakdowns, and system outages related to automation hardware, software, and infrastructure, and support planned maintenance, upgrades, and lifecycle activities
• Install, configure, validate, and support Sandvik Auto Mine™ systems, including onboard, control room, and infrastructure components, as well as underground automation networks and system interfaces
• Support automation systems on Sandvik Load & Haul and underground equipment, including control room environments such as operator stations, servers, and networks
• Act as an escalation point for complex automation issues, analyze diagnostics and system data to identify root causes, and collaborate with Product Support, Engineering, and Automation teams to resolve persistent issues
• Participate in system commissioning, ramp‑up, and handover activities, while optimizing system performance to improve safety, equipment availability, and productivity
• Perform equipment installations, product demonstrations, and validate system changes to ensure compliance with Sandvik standards and site requirements
• Develop and deliver technical and product training to service teams, sales personnel, customers, and operators, promoting best practices in operation, maintenance, and troubleshooting
• Provide on‑site and remote technical support to customers, end users, operators, and internal teams, acting as a trusted technical reference
• Build strong customer relationships through regular site visits and support, ensuring a positive experience and long‑term loyalty to the Sandvik brand
• Assist customers with parts interpretation and recommended stock levels
• Contribute to service reports, commissioning documentation, and technical procedures, and provide structured feedback to support product and service improvements
• Monitor test results, support field trials, and assist in compiling accurate data for warranty claims and engineering improvements
• Ensure all activities are carried out in accordance with Sandvik values, policies, and procedures
• Take responsibility for personal development and continuously enhance technical and professional skills
• Proactively support community involvement within the area of responsibility

• Technical diploma or degree in Automation, Electrical, Electronics, Mechatronics, Computer Systems, or a related discipline, or equivalent hands‑on field experience
• Minimum of 7 years of relevant technical experience in field service or technical support roles within industrial or mining environments, including work at customer sites and in underground or heavy industrial settings
• Solid experience working with automation systems, control systems, and networked industrial equipment
• Strong understanding of industrial and mining automation systems, with the ability to troubleshoot hardware, software, and network‑related issues
• Experience interpreting system logs, diagnostics data, and technical drawings, along with strong investigation and problem‑solving skills
• Familiarity with commissioning, validation, maintenance, and service processes for technical equipment
• Demonstrated ability to train, coach, and…