Technical Service Representative Material Handling

Technical Service Representative – MH (Hybrid)

Location:

Canada – travel inside and sometimes outside Canada required.

Responsibilities:

• Help diagnose and walk customers through technical issues
• Field test and trials of product improvement solutions
• Product application support, working with Product Specialist Team
• Quality assurance for both shop and field teams
• Major warranty investigations, warranty claim reporting back to the factory
• Report concerns of product lines to the PC
• Both Capital and Remanufactured Equipment
• Technician Mentoring
• Global Support
• Travel inside and sometimes outside of Canada

Knowledge/

Education and Experience:

• Must be experienced in and have a strong knowledge of Epiroc equipment.
• Heavy Equipment/Electrical Red Seal Certified or last year apprentice scheduled to write and obtain license.
• Knowledge of machine electrical control systems (ARV, RCS, BEV, electro‑hydraulic systems).
• Knowledge of machine mechanical/hydraulic system.

Skills and Abilities:

• Problem solving skills.
• Excellent time management skills, able to multi‑task.
• Good computer skills including Excel, multiple databases.
• A proven self‑starter who requires minimum supervision.
• Good communication skills.
• Outstanding people skills, good listener, ambitious and patient.
• A strong technical background and good communication skills with both external and internal customers.
• Communication in both official languages is required.
• Providing the individuals with the proper training required to be able to perform this position.
• Experience in ARV and BEV systems will be considered an asset.

Expected compensation base: $

We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non‑Canadians who are eligible to work in Canada.