Field Service Technician

Role
:
Responsible for providing field technical service and support at BFG Enterprise Services customer sites across Canada, by performing connectivity and hardware troubleshooting and repair in a positive and professional manner

Responsibilities and Duties:

• Perform connectivity and hardware troubleshooting and repair;
  Perform outlook set up and administration
• Identify and repair hardware issues in a POS environment;
  Replace scanners, scales, pin pad, printers and work stations
• Assure all other on-site support services and repairs are completed by verifying operations and maintaining required quality levels and documenting work performed
• Maintain a safe and organized work area by observing all safety policies and procedures, applying required safety training required for the position
• Perform travel on a moment’s notice in order to provide support by troubleshooting at BFG customer’s sites in assigned area, as required
• Be available for rotational shifts (days, afternoons, evenings and weekends) including rotational stand‑by 24/7
• Prepare field reports, as required
• Liaise with Help Desk on escalated issues
• Investigate and diagnose customers’ issues by using technical expertise in a timely and professional manner
• Install, fish, dress cross connect and terminate Unshielded Twisted Pair (UTP), co‑axial and fibre optic cable
• Test, review and troubleshoot installed systems
• Install various types of network infrastructure equipment (switches, routers, servers, DSL modems, wireless switches and access points, camera, security systems, network addressing)
• Troubleshoot cabling, hardware and network related issues in the field
• Operate hand and power tools (i.e. drill)
• Apply proficient computer skills and solid knowledge of computer networking
• Exhibit positive and professional attitude and behaviour at all times;
  Interact and communicate respectfully with all BFG parties to resolve field issues
• Work independently and collaboratively with other team members to achieve common project/site objectives

Occupational Requirements:

Technical Requirements:

• CompTIA A+ Certification
• Minimum university degree with major in information technology or a related program
• Minimum 3 – 5 years of experience working in IT field services, with broad exposure to a variety of software and hardware technologies, or equivalent experience
• Experience working in a retail environment with POS systems is required
• Experience working with remote management software is an asset
• Experience in troubleshooting cabling, hardware and network related issues in the field
• Familiarity with network equipment (routers, switches, desktops, printers, servers etc.)
• Must have and provide company with valid driver’s license and clean abstract for use of company vehicle for travelling to customer sites to provide service
• Ability to operate hand and power tools (i.e. drill)
• Proficient computer skills and solid knowledge of computer networking

Personal Requirements:

• Excellent prioritizing and communication skills
• Ability to travel to customers’ sites on short notice over extended periods of time
• Ability and availability to work revolving day/night 24/7 shifts, rotational stand‑by and on‑calls to respond to operational requirements
• Must be able to lift up to 75 lbs.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift

• Do you have CompTIA A+ Certification?
• Do you have 3-5 years of experience working in IT field service troubleshooting cabling, hardware and network related issues?
• Are you familiar with network equipment, i.e. routers, switches, desktops, printers, servers, etc.?
• Do you have computer networking skills?
• Are you able and willing to work rotational shifts to fully support our internal and external customers with 24/7 service?
• Are you able and willing to work on rotating standby, on‑call and call‑backs to provide assistance after hours, as required?
• Are you able and willing to travel to customer sites on short notice?
• Do you have a valid Driver’s license and clean driver’s abstract?
• Are you legally entitled to work in Canada?
• What are your minimum rate/salary expectations?

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