IT Client Services - Business & Enterprise Applica

IT Client Services - Business & Enterprise Applica

City Manager's Office Thunder Bay, Ontario

The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world.

We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together!

Under the general direction of the Manager - IT Client Services, supports desktop applications. Key responsibilities include desktop application deployment and user support; problem resolution; setup and removal of client access to desktop applications; and ongoing communications with application users.

Employment Type:

Full Time

Job Occupation Type:
Policy Researchers and Analysts

Total Positions: 1

Wage: $36.54-$44.02

Hours/Week: 0

Days of Work: n/a

Closing Date / Apply By: 8/23/2026

Start Date:

n/a

• Installs desktop applications; notifies Information Technology Compliance and Risk Specialist when licenses are required.
• Creates and deploys software deployment packages, to install, upgrade and/or patch desktop applications; completes related documentation.
• Maintains client access to business applications.
• Provides client support, resolving Tier 1 Support Calls and collaborates with required partners to ensure all outstanding client Support Calls have been resolved and communicated back to the client.
• Collaborates with Corporate and departmental application owner, CIT staff, consultants, and/or software business partners on techniques and methods to implement new solutions and resolve problems.
• Documents each support call and resolution in the Call Management System to facilitate future client support opportunities.
• Follows up on Support Calls moved to Tier 2.
• Develops training material and conducts formal and informal training.
• Keeps abreast of new software technology.
• Participates in Corporate-wide initiatives and cross-functional teams as required.
• Performs other related duties as may be assigned.

• Degree or Diploma in computer science, software engineering, or information systems; or
• Equivalent combination of education and experience.

• Knowledge of and experience with supporting desktop applications
• Knowledge of computer networking
• Superior ability to communicate effectively and concisely, both orally and in writing, with the ability to present ideas in a business and user friendly language
• Strong understanding of organizational goals and objectives
• Superior ability to establish and maintain effective working relations with clients, co-workers, and business partners
• Highly self‑motivated and directed
• Proven problem solving, analytical, and time management skills
• Ability to prioritize and execute tasks in a high pressure environment

• Experience with creating packages and deploying software (install/upgrade/patches) using Microsoft System Centre Configuration Manager
• Experience with Citrix
• Demonstrated ability to excel at supporting client excellence
• Experience working in an IT Client Services environment
• An understanding of the operations and services of the Corporation
• Knowledge of the functions of city departments, outside boards and local community groups

• May be required to work shifts or be “on call”
• May be required…