Agile Practice Manager Agile Coach

Job Description

Posted Monday, August 31, 2026 at 4:00 AM

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us. At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day.

And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

As Agile Practice Manager, you will lead the maturity, evolution and effectiveness of Agile delivery practices across ESO and the broader organization. This role is accountable for strengthening Agile ways of working, enabling delivery teams and squads, coaching Scrum Leads and delivery partners, and ensuring Agile practices are applied consistently, pragmatically, and in alignment with business outcomes. The position combines people leadership with practice ownership, delivery enablement, governance support, and continuous improvement across Agile, hybrid, and traditional delivery models.

• Mature and evolve
  
  Agile practices, frameworks, and methodologies across the organization.
• Collaborate with cross-functional teams to refine and mature the Agile processes, ensuring alignment with business objectives.
• Provide training and workshops on Agile principles, best practices, and frameworks to project teams, stakeholders, and senior management.
• Champion a practical Agile mindset and support consistent, fit-for-purpose application of Agile practices across teams, squads, and stakeholder groups.
• Establish and maintain meaningful Agile delivery metrics to assess flow, predictability, capacity, dependencies, impediments, delivery health, and continuous improvement opportunities.
• Evaluation and adjustment of existing delivery practices and processes for continuous improvement.
• Identify opportunities for process improvement and implement initiatives to enhance project management capabilities.
• Foster a culture of learning and knowledge sharing within the project management practice team.
• Coach Scrum Leads, Capability Owners, squad members, project managers, and delivery stakeholders on practical Agile behaviours, ceremonies, delivery practices, and continuous improvement techniques; act as a trusted resource for Agile-related questions, impediments, and delivery challenges.
• Manage OGC’s Agile community of practice for Agile practitioners.
• Ensure Agile practices integrate with portfolio intake, prioritization, capacity planning, dependency management, and executive reporting.
• Support alignment between squads, project teams, product/capability owners, Scrum Leads, and PMO/portfolio functions.
• Own and evolve Agile standards, guardrails, playbooks, role expectations, and ways of working to support consistent delivery practices across ESO.

• Develop and maintain relationships and effectively communicate with OGC and External stakeholders, often at senior leadership and executive levels.
• Develop and maintain relationships with reporting staff and key delivery partners.

• Lead a team of Project Managers and Scrum Leads in a strong matrix environment.
• Provide line management support to ensure their success and professional growth including the following:
• coaching
• training
• objective setting and performance management

• Collaborate with ESO leaders as well as other stakeholders to share best practices, lessons learned and…