Senior Manager, Pharmacy Operations

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

• Lead and motivate the team to achieve aggressive operational/performance goals for the site and develop organizational talent.
• Provide effective leadership around managing and implementing change and consistently meet or exceed performance objectives.
• Improve workforce utilization within existing departments and processes. Schedule stability that allows for maximum return on efficiencies.
• Ability to delegate responsibility and create a culture of teamwork, to promote continuous improvement and open communication where all employees become more engaged to better the entire organization.
• Positively communicates business processes, vision and strategy to all employees and is seen and acts as a leader locally.
• Assess team and colleague capabilities and provide/aid in coaching to create a culture of continuous process and performance development.
• Align operational performance goals for the site and conduct regular staff meetings to address concerns.
• Conduct three‑month and annual performance appraisals and wage reviews in consultation with the Human Resources department.
• Engage in proactive recruitment efforts based on current and foreseeable staffing requirements and ensure proper orientation and training is provided for new hires.
• Work with Human Resources to administer work policies and procedures, including attendance, breaks, vacations, incident reports, conflicts, sick leave, and leaves of absence.
• Ensure staff understand and adhere to company policies and, if necessary, take appropriate action for any violations.
• Ensure staff present a professional image and provide friendly customer service to foster relationship building.
• Overall accountability for the day‑to‑day management of pharmacy operations.
• Overall accountability for all provincial and federal requirements and regulations.
• Achieve established plans and budgets.
• Ensure prescriptions are processed in accordance with professional and legal requirements.
• Ensure appropriate billing processes to minimize third‑party payor audit risk.
• Ensure patient/resident confidentiality and privacy is protected.
• Ensure narcotics and controlled drugs are properly received, dispensed, recorded, reconciled and reported.
• Maintain adequate inventory levels of all pharmaceuticals using inventory control systems to guard against “out of stocks” or “overstocks”.
• Ensure proper storage and security of pharmaceuticals.
• Monitor expired inventory and ensure proper handling of these items to minimize financial loss.
• Maintain proper patient records according to regulations.
• Ensure invoices/packing slips are checked prior to forwarding to Accounts Payable.
• Conduct quarterly “Site Certification Audits” to ensure adherence to regulatory and standard process requirements.
• Recommend, implement, and drive continuous improvement, activities through implementation of change management process, and standard methodologies.
• Responsible for ongoing safety and efficacy of all finished products as well as the implementation and respect of Health and Safety policy and requirements.
• Maintain adequate operations and office supplies.
• Handles issues around risk management, shipment delays and customer dissatisfaction to prevent difficult situations from happening in the future.
• Regularly conduct review of Profit and Loss Statement; focusing on Revenue, Gross Profit, Business expenses and bottom line business profitability to ensure they meet and exceed budgeted plans.
• Responsible for developing and implementing business action plans to meet the company goals and developing corrective action plans based on deficiencies identified in Profit and Loss statements.
• Participate in developing budgets for operations requirements, including material, labour, and equipment.
• Work to improve gross margins and proper product pricing.
• Building and leading diverse teams that foster a workplace of inclusiveness and belonging.

• Provincial Pharmacist license in good standing.
• 5+ years…