Retail Store Manager

About Mind Games  Mind Games is North America's premier specialty retailer “Where Creative Minds Come to Play”!
Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.
We’re looking for a driven  Store Manager  to lead store performance, inspire a high-performing team, and deliver an outstanding customer experience. You’ll own sales results, champion operational excellence, and foster an engaging, customer-first culture.
If you’re a dynamic retail leader who thrives in a fast-paced environment and is passionate about results, team development, and creating memorable in-store experiences, we’d love to hear from you.
Duties and Responsibilities   Oversee daily store operations to ensure efficiency, profitability, and an exceptional customer experience.
Lead, coach, and develop a high-performing team through ongoing training, performance management, and succession planning.
Drive sales by executing business strategies, promotional initiatives, and effective merchandising plans.
Manage financial performance, including budgeting, expense control, and analysis of variances to achieve targets.
Build strong customer relationships to understand needs and enhance service delivery.
Analyze sales and financial reports to identify opportunities and implement strategies to improve performance.
Ensure compliance with company policies, as well as health and safety regulations.
Execute and monitor loss prevention and shrink control programs.
Qualifications   Bachelor’s degree in business administration or related field preferred.
3+ years of management experience in a specialty retail or customer-focused environment.
Strong leadership, coaching, and team development skills with a proven ability to recruit, hire, and train high-performing teams.
Customer-focused with excellent interpersonal, communication, and relationship-building abilities.
Expertise in sales growth, merchandising strategies, expense control, shrink reduction, and brand differentiation.
Highly organized with the ability to multi-task and drive operational excellence.
Passion for board games, pop culture, and creating memorable customer experiences.
Energetic, outgoing, and motivated personality that thrives in a fast-paced retail environment.
Pay Rate:  $22 - 25 per hour
Benefits   Competitive pay
Flexible scheduling
Casual dress environment
Employee discount on games, puzzles, and toys
Extended health benefits
Life insurance
Work in a fun, creative environment surrounded by products and people you love
Store Location  New Sudbury Center, 1349 Lasalle Blvd, Greater Sudbury ON P3A 1Z2

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