Sales Team Lead

Company Description  Founded in 1972, the ALDO Group is a global fashion retailer specializing in the design and production of quality, stylish, and accessible footwear and accessories. From its head office in Montreal, the company operates over 1,500 stores worldwide under its ALDO and Call It Spring banners. ALDO Group is driven by values that promote love, confidence, and belonging, with a strong commitment to diversity, inclusion, and social responsibility.

The company is also a leader in sustainability, having become the first fashion footwear and accessories company certified climate neutral in 2018 and continuing to advance its environmental initiatives. Team members join a brand that values creativity, collaboration, and making a positive impact.

Role Description  The Sales Team Lead is a full-time, on-site role based in Greater Sudbury, ON, responsible for driving store sales performance and leading a customer-focused team. This role oversees daily sales floor activities, including coaching team members, setting priorities, and ensuring that service standards and visual merchandising guidelines are consistently met. The Sales Team Lead monitors key performance indicators, analyzes sales results, and supports the implementation of promotional initiatives to achieve targets.

Day-to-day responsibilities include guiding team members in delivering exceptional customer experiences, resolving customer concerns, and supporting training and onboarding. The role also involves collaborating with store management on staffing, scheduling, and operational tasks to maintain a smooth and engaging store environment.

Qualifications

Candidates should possess strong Customer Service and Sales skills to drive revenue and deliver high-quality in-store experiences.

Candidates should possess effective Team Management capabilities to lead, coach, and motivate a diverse retail team.

Candidates should possess solid Communication skills to interact with customers, collaborate with colleagues, and relay information clearly.

Candidates should possess Analytical Skills to interpret sales data, identify trends, and support informed decision-making.

Previous experience in retail or fashion sales, ideally in a supervisory or lead role.

Proven ability to work in a fast-paced, customer-centric environment and adapt to changing priorities.

Availability to work a flexible schedule, including evenings, weekends, and holidays as required.

Knowledge of POS systems and basic computer skills; familiarity with sales reporting tools is an asset.