DUAL Surveillance Operator​/Surveillance Supervisor

Job Type: Part‑Time
Surveillance Operator - Hourly Rate: $24.48; 1-year $27.20
Surveillance Supervisor - Hourly Rate: $26.58

The Dual Surveillance Operator/ Surveillance Supervisor oversees surveillance activities and staff to ensure the safety and security of gaming and entertainment guests and team members. In this key role, you will ensure all potential security violations are investigated and corrective actions are taken within the law.

This role is designed for those who understand how to manage people and to ensure the highest level of security within an organization. If you like managing a team and ensuring the highest level of security and safety, Gateway would like to hear from you. Don't miss this chance to grow your career in an exciting and rewarding industry.

• Full benefits package for full‑time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

• Protect company assets by observing the activities of employees and customers via surveillance cameras.
• Review video footage on cases of patron/internal control disputes.
• Complete daily activity report and note any pertinent facts.
• Monitor recording equipment and check equipment operation.
• Provide work direction and supervision to agents.
• Recommend personnel for hire, termination, and disciplinary action.
• Conduct routine training on casino operations and equipment.
• Assign and apportion work to be done among team members.
• Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
• Supervise and manage the work processes or procedures of team members.
• Understand and adhere to disciplinary policies including but not limited to counselling team members and the use of progressive discipline to modify poor performance.
• Address and manage complaints, grievances or concerns from team members.

• Minimum two years of supervisory experience in casino/ hospitality industry preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to write routine reports and correspondence.
• Comfortable speaking before guests or staff.
• Reliability, diligence, and a high level of integrity.
• Self‑motivated and contribute positively to a team environment.
• Meticulous in all areas of duties.
• Confidence in judgement and ability to write findings clearly.
• Benefit from working flexible hours, evenings, and weekends.
• Experience using surveillance equipment and software is an asset.

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.