Senior Banker

Senior Banker I – Middlesex Savings Bank

Overview

It is the responsibility of the Senior Banker I to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, achievement of operational excellence, achievement of performance goals, solid decision making, and a commitment to the success of the Bank and of their team.

The Senior Banker I promotes strong customer relationships by conducting a wide array of customer transactions, recommending products and services in conformance with established Bank objectives, and assisting customers with questions and problem resolution, as requested.

Responsibilities

• Customer Experience – Develops an understanding of customers’ needs and expectations, offers products and services that address those needs, and develops new business by establishing and growing customer relationships, including utilization of business partners as appropriate. Proficient in all Banker II requirements, home equity closings, basic wire approvals, lost bank checks, basic service recovery, processing fraud claims, and complex business accounts.
• Operational Excellence – Ensures quality and accuracy of work, demonstrates sound technical knowledge, including Bank products and services, displays expertise with digital products, performs branch settlement and recycler troubleshooting, and complies with all compliance, security, and risk protocols.
• Teamwork – Actively participates in the branch team, supports branch supervisors in implementing policies and initiatives, and creates a positive work environment.
• Credibility – Manages time and priorities, communicates effectively, supports strategic goals, and can perform the functions of a Senior Banker II, Senior Banker III, or Assistant Branch Manager when required.
• Decision Making – Makes dependable decisions aligned with the Bank’s values, recognizes and prevents fraud, and recommends solutions.
• Miscellaneous – Assists the Branch Manager and Assistant Branch Manager with facility caretaking and performs related duties as required.

Requirements

• Education:
  
  High School Diploma or equivalent required; some college preferred.
• Experience:
  
  At least 18 months of Banker experience or similar banking customer service position.
• Knowledge, Skills, and Abilities:
  Basic math proficiency, customer service, sales, organizational, communication, and interpersonal skills, strong attention to detail, intermediate technology skills (including Microsoft Office), ability to work extended and weekend hours, scheduling and location flexibility, ability to sit and stand for extended periods, and lift 25 pounds.
• Licenses and
  
  Certifications:
  
  Must attain designation of Notary Public within 6 months.

Expected Pay Range

From: $41,097 To: $62,682. The pay range reflects the salary we expect to pay for this role at the time of posting and may vary with experience, certifications, qualifications, and business needs.

EEO Statement

Middlesex Savings Bank is an EO/AA

Employer:

Min/Fem/Vet/Disabled.