Branch Manager II

Sudbury
19 Concord Rd
Sudbury, MA 01776, USA

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided home ownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

include, but are not limited to the following:

• Create a customer‑centric environment in which building strong relationships is a fundamental priority.
• Through successful relationship‑building, become a trusted advisor capable of serving our customers’ most complex financial needs.
• Inspire and motivate team members, offer recognition and reward, and lead by example.
• Through tested techniques, engage in meaningful coaching sessions, both formal and informal.
• Identify talent, develop team members through training, regular coaching, and conducting quality performance assessments.
• Empower team members, foster their professional growth, and develop succession plans.
• Engage in recruitment efforts at job fairs, networking events, community events, etc. Develop a pipeline of talent.
• Consistently apply Human Resource policy for routine aspects of management, and as performance issues arise.

• Identify sales opportunities, deepen existing relationships, and grow Salem Five’s market share in the communities it serves.
• Through networking and community connections, develop relationships with business owners, schedule and conduct meetings at their locations, assess their needs in your capacity as a trusted financial advisor, and offer banking solutions to help them manage and grow their businesses. In collaboration with internal business partners, conduct joint meetings as appropriate and refer additional business, merchant, insurance, and investment services.
• Establish and communicate clear sales goals and performance expectations for members of the team and employ consistent sales management practices to include conducting team meetings, sharing of results and progress toward goals, managing participation in corporate and divisional campaigns, and celebrating successes.
• Ensure the effective use of a defined sales process to include prospecting, business calling/meeting, needs‑assessment, offering solutions/closing the business, onboarding, follow‑up, outbound calling, and recording each point of customer contact in the Bank’s system of record.

• Maintain active community involvement and membership in appropriate local civic groups to network and develop the Salem Five brand.
• Exhibit strong public speaking skills for sales, management, and marketing of the Salem Five brand in the community.
• Lead and encourage staff support of retail events in all markets.

• Have a general understanding of banking financials to include income statement and balance sheet and have the ability to manage the elements of each that are within the incumbent’s control and authority.
• Recommend financial services solutions based upon needs identified through clients’ financial statement analysis.

BA/BS degree (or equivalent experience) and at least six years of related experience and/or training required; a minimum of three years of management experience and proven leadership capabilities required. Demonstrates strength in coaching and serves as a mentor to more junior peers and colleagues. Has existing relationships…