Facility Warehouse Manager

Position Summary

The Warehouse & Distribution Manager plays a vital role in leading the warehouse operations team, fostering a dynamic and engaging work environment. This position is responsible for enhancing associate engagement, productivity, quality, accuracy, and safety within a designated area—whether it’s inbound return orders, order picking, order sorting, or outbound shipping. As a leader, the manager provides daily direction and support to a team of dedicated hourly associates, empowering them to excel in their roles.

Collaboration is key, and this position involves working closely with peers in other departments to ensure that all decisions and outcomes align with our overall site goals and objectives. Effective communication with internal business teams, including inventory, customer solutions, sales, warehouse operations, and supply chain, is essential to drive success and achieve our collective objectives.

Join us in making a meaningful impact in our operations!

• Supervise associates in picking merchandise, consolidating orders, packing orders, and shipping packages directly to consumers and retail customers.
• Oversee secondary production functions related to the assigned department, such as returns, return-to-vendor processes, and make-ready/audit functions.
• Implement an optimal staffing mix during assigned shifts for applicable department(s) in partnership with management and the production/wave planning office.
• Monitor warehouse lines to ensure goods flow smoothly within the facility; communicate best practices for conveying goods to associates in the department(s) of responsibility, as well as upstream and downstream departments.
• Maintain accurate records of processed merchandise, packages, shipments, gift packaging, tracking numbers, and associate productivity.
• Prepare daily reports of these metrics for the management team and provide appropriate feedback to associates to support accountability and recognition.
• Maintain high quality and productivity standards in assigned department(s) by providing continuous direction, training, and motivation to hourly associates (extensive time spent on the warehouse floor; this is not a desk job).
• Coach and develop warehouse leads in the daily motivation and support of hourly order processors.
• Ensure on-time order processing and warehouse operations, keeping service level promises to our customers.
• Present problem analyses of operational issues to the inbound/outbound manager on duty (such as dips in productivity) and recommend solutions in a creative and logical manner. Be solution-oriented and routinely make recommendations for continuous improvement within the site.
• Exercise autonomy to make operational decisions on the fly to keep building plans on track and support the business.
• Responsible for assigning work, meeting completion dates, interpreting, and ensuring consistent application of organizational policies and communications.
• In partnership with the warehouse area, plan and use independent discretion to organize day-to-day operational activities and objectives.
• Communicate appropriately, follow up with, and support associates in a timely manner.
• Leverage various systems in the facility to generate reports, understand trends and potential roadblocks, interpret corrective measures needed, and execute plans to achieve desired outcomes.
• Monitor hourly/daily reporting and escalate concerns when necessary.
• Learn, understand, and regularly execute tasks related to the various software programs used to run the facility (e.g., ERP, WMS).
• Follow all established facility safety and security standards; set an example for, coach, and hold hourly associates accountable.
• Maintain a clean and safe working environment; ensure all equipment is in working order and that associates have the tools they need to be effective.
• Perform special projects and other duties as assigned.

• Bachelor's degree in Supply Chain, Logistics, or Business is preferred or equivalent level of industry experience in lieu of degree.
• 5+ years of previous distribution experience.
• Minimum 3+ years of supervisory experience preferred.
• Proven…