Leasing and Occupancy Specialist II; s at Cold Brook Crossing

Overview

Leasing and Occupancy Specialist II (The Apartments at Cold Brook Crossing) – The Apartments at Cold Brook Crossing, Sudbury, MA. The role involves leasing and occupancy management for a mixed income property, including move-ins, re-certifications, and lease renewals, while maintaining budgeted occupancy and market rents.

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait lists, property tours, lease the apartments, and qualify prospects with timely follow-up on prospect leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork and procedures.
• Maintain databases ensuring tour routes, amenity areas and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement Winn Companies programs, processes and policies to new and current residents where applicable.
• Review, prioritize and distribute resident service requests as required.
• Assist with planning and facilitation of property events or programs required by mixed income program guidelines.
• Assist with on-site management ensuring marketing documents, supplies, reports, advertisements and web content are current.
• Maintain relationships with area businesses, local housing offices, employers and real estate brokers to generate new business or maintain an extensive waiting list for all unit types.
• Stay current with local events and hiring trends that may impact the property.
• Maintain knowledge of current and sub markets, including competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or vendor for review during the application or recertification process.
• Remain up to date with any federal, state and/or other regulatory requirements and programs.

• High school diploma or GED equivalent.
• 3–5 years of relevant work experience.
• Proficient with web-based applications and computer systems such as Microsoft Office.
• Past experience working in affordable housing, specifically both tax-credit and PBS
  8.
• SHCM certification.
• Excellent customer service skills.
• Outstanding interpersonal and communication skills.
• Superb attention to detail.
• Ability to work under pressure and with a diverse group of people and personalities.

• 2+ years of relevant work experience.
• Associate's degree.
• NALP certification.
• Prior experience with property management software such as One Site / Real Page.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

• Generous time off policies (including 11 paid holidays, 12 for MA employees); accrued time off; paid sick time; annual day of service; floating holiday.
• 401(k) plan options with a company match.
• Comprehensive medical, dental, and vision plan options.
• Flexible Spending Account, Dependent Care FSA, Health Savings Account with employer contributions.
• Long Term Disability and optional Short Term Disability; life insurance and AD&D options.
• Health Expense Reimbursement program (including gym memberships and equipment).
• Tuition Reimbursement and ongoing training and development opportunities.
• Wellbeing program, Employee Assistance Program, and commuting/parking reimbursement.
• Employee discounts with select partners.
• Flexible or hybrid schedules may be available for certain roles.

A job you can be proud of:
Winn Companies is a nationally recognized leader in apartment community management and development, dedicated to helping people in the communities we serve.

A job that challenges you:
We operate in a fast-paced, dynamic environment that encourages you to perform at your best.

A job you can learn from:
We offer leadership and learning opportunities to support career growth and development.

A team that cares:
We value teamwork, innovation, diversity, and mutual respect.

Winn Companies is a mission-driven, national business focused on building and operating quality affordable housing communities for individuals and families of all incomes. Our 4,300+ team members serve 27 states, Washington, D.C., and Puerto Rico.

Salary will vary based on responsibilities, location, experience, and other factors. For California residents, see our Notice of Collection here.

To learn more, visit Winn Benefits website for benefits information.