Compliance Officer, Healthcare

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are seeking a motivated and detail-focused Compliance Officer (Band
3) to join our Contract Compliance / Soft FM team. The postholder will play a key role in monitoring the quality, performance, and compliance of outsourced support services across Trust sites, ensuring services are delivered safely, effectively, and in line with contractual and regulatory requirements.

• Assist the Contract Compliance team with performance monitoring of outsourced facilities services within the designated locality.
• Co-ordinate and undertake regular site visits with contractors and clinical representatives where required.
• Complete and validate contractual audit documentation for both clinical and non-clinical areas, obtaining independent evidence where agreement cannot be reached.
• Identify and report performance failures, risks to achievement, and non-adherence to standards, procedures, and contracts.
• Support and participate in audits as requested by the Soft FM Services Manager.
• Monitor and inspect Trust properties, reporting faults, deficiencies, hazardous situations, or untoward incidents promptly.
• Undertake hygiene and food safety inspections, including ward kitchens, fridges, equipment, and wastage, in support of Soft FM services.
• Support patient and staff surveys when required.
• Maintain accurate core data (e.g. room data, cleaning schedules and frequencies) and advise on required changes.
• Adopt and adhere to Trust processes and procedures for monitoring and reporting support contracts, recommending improvements where service changes occur.
• Provide cover across other Trust sites, particularly within Norfolk, when required.
• Undertake additional duties as delegated by the Senior Soft FM Manager, acting on behalf of the Director of Estates and Facilities.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Please read the job description / person specification carefully and ensure your application reflects the knowledge, skills and experience needed for this role.

Qualifications

Essential criteria

• Clean Driving License
• Level 3 Food Hygiene, NVQ L2 in an appropriate Subject or equivalent experience

Experience

Essential criteria

• Experience in the use and day to day administration of data base systems and information management

Skills

Desirable criteria

• Advanced skills in Microsoft Office (Word, Excel & Power Point)

Knowledge

Essential criteria

• Understanding of Health & Safety Regulations within the Workplace

Please be aware that, due to the high number of applications for certain roles, this vacancy may close earlier than the advertised closing date. We encourage…