TRICARE Beneficiary Services Representative FLOATER- Lakenheath

Make a Difference – Join Our Leidos TRICARE Team based at Lakenheath, UK! Are you looking for a rewarding opportunity? Leidos is accepting application for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies. As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

• Multi-site Coverage:
  Travel 25-75% of the time based on need for coverage. Floaters could potentially travel anywhere within the EA region to include Bahrain, Belgium, Germany, Italy, Spain, and the UK.
• Verify Benefits & Enrollment:
  Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes:
  Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service:
  Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance:
  Provide basic claims status updates and support.
• Conduct Briefings:
  Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management:
  Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues:
  Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
• Compliance & Confidentiality:
  Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support:
  Assist with remote support, train new team members, and other duties as assigned.

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• SOFA/Command-Sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier
  1)
• 3+ years of customer service experience
• Willing and able to travel to multiple sites 25-75% of the time

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-start, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas: U.S. military healthcare delivery system or civilian managed care;
  Medical or clinical environment; MHS Genesis or civilian healthcare systems, medical claims

SALARY:
The annual salary for this specific position is $34,500 and the program is not able to negotiate that.
* With a position in the UK, you are also eligible for an annual foreign service premium in the amount of $3,000.00.

Pay Range: $31,850.00-$49,000.00 The Leidos…