Senior Operations Manager

About the job

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organisations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfil complex and challenging distribution needs.

Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies.

JOB SUMMARY

Based in a newly formed team within a very exciting project, we are looking for a new Senior Operations Manager to lead our warehouse operations and team across this project.

This role is suitable for existing leaders with experience setting up new sites, or perhaps leading significant change within operations.

You’ll be working within a high‑security environment, where professionalism and discretion are essential. All colleagues joining this team will be required to complete enhanced security vetting as part of the onboarding process.

RESPONSIBILITIES:

Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.

Leadership & People Development

Provide clear leadership to front-line and middle management teams, ensuring accountability for performance, delivery and behavioural standards. Ensuring alignment with project goals and operational priorities.

Build capability across the site through coaching, mentoring, structured development, and succession planning.

Drive consistent, high‑quality communication to strengthen engagement, Health & Safety awareness, and team morale.

Champion and embed company values, fostering a culture of accountability, continuous improvement, and high performance.

Drive operational discipline, ensuring adherence to processes, work instructions and defined ways of working

Build a high-performing team focused on consistent delivery.

Customer, Contract & Commercial Ownership

Support in managing the customer relationship

Lead operational performance discussions with the customer, providing clear updates on delivery, risks and performance.

Ensure operational delivery aligns with contractual commitments and customer expectations

Provide operational insight, risks and improvement opportunities to support customer decision-making

Ensure operational delivery supports a stable and effective contract performance

Fully understand the customer’s business, building strong relationships, adapting to operational needs, and balancing these with contractual obligations.

Deliver operations in line with defined customer requirements and agreed operational plans

Support and contribute to customer and operational review meetings, creating action‑focused plans that address performance, improvement opportunities, and future needs.

Manage site KPIs and identify opportunities to improve operational efficiency and cost performance

Operational Strategy & Planning

Assess future operational capacity requirements and optimise the utilisation of people, equipment, assets, and technology.

Develop and deliver annual Operating Plans, ensuring capability, processes, and resources are in place to meet current and future demand.

Support the Account Director in shaping operational strategy, contributing insight into risks, opportunities, and achievable KPIs.

Translate strategic plans into executable operational delivery across the site

Ensure resources, labour and assets are aligned to meet operational demand

Performance, Compliance & Standards

Ensure all processes, work instructions, and governance requirements are followed, maintaining compliance with ISO 9001, 14001, and 45001 standards.

Identify and escalate non‑conformances or risks that may impact accreditation, environmental responsibilities, or service quality.

Maintain high levels of inventory accuracy and ensure compliance with legislative and regulatory requirements.

Oversee customer reporting, ensuring performance data is accurate, timely,…