Military Family Housing Manager

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

RAF Lakenheath - on site role

Permanent, Full time

£55,000-£60,000

Are you an experienced housing, property maintenance or facilities management professional looking for a leadership role where your work directly supports Service families and the operational readiness of the Defence estate? As a Military Family Housing Manager with VIVO, you'll take ownership of the safe, compliant and efficient delivery of housing services across your area, helping to ensure homes are ready, maintained and fit for occupation.

This is a key leadership position where you'll bring together operational delivery, customer service, commercial performance and compliance to manage a varied Military Family Housing estate. You'll oversee reactive and planned maintenance, Change of Occupancy (COM) activities and Billable Works, working closely with VIVO teams, DIO, Housing Offices, US Visiting Forces, supply chain partners, Heads of Establishment and, most importantly, residents and their families.

A major part of your role will be owning the end-to-end Change of Occupancy process
, from the initial notification through to handover, occupation and post-occupancy support. You'll ensure each stage is carefully planned and delivered, coordinating pre-inspections, scopes of work, resources, specialist contractors, scheduling, repairs, decoration, cleaning and grounds maintenance.

You'll monitor progress against COM targets, resolve access and supply chain issues, oversee quality and snagging, and coordinate final inspections with Housing Office representatives. You'll make sure documentation, certification and records are complete and retained, while using customer feedback, performance information and lessons learned to continually improve the process.

Alongside COM, you'll lead the delivery of planned and reactive maintenance across the estate, ensuring statutory and mandatory requirements are met and that work is delivered safely and to a consistently high standard. You'll work closely with operational teams and supply chain partners to maintain the estate, manage performance and ensure homes remain safe, compliant and operational.

You'll also have a strong commercial focus. You'll manage budgets and financial performance, support forecasting and resource planning, monitor supply chain performance and ensure value for money across the services you manage. You'll identify opportunities for Billable Works and contribute to monthly reporting and contract performance reviews, while also supporting VIVO and MOD sustainability and carbon reduction objectives.

People leadership will be central to your success. You'll lead and develop operational teams, coach and mentor supervisors and site managers, and create a culture where accountability, safety, customer focus and high performance are part of everyday delivery. You'll ensure teams have the right competence, training and authorisations, while providing clear direction and support when priorities or challenges change.

You'll also act as a key Single Point of Contact for stakeholders, developing strong relationships across VIVO, DIO, Housing Offices, USVF representatives, contractors, community organisations and residents. Your ability to communicate clearly, influence effectively and build trust will be essential in delivering a positive customer experience while meeting contractual requirements.

Safety and compliance will underpin everything you do. You'll promote a strong safety culture and ensure appropriate Safe Systems of Work are followed, while supporting compliance with JSP 375, MOD Mandatory Requirements, asbestos and legionella management plans, fire safety, environmental management, CDM requirements and wider health and safety obligations. You'll also manage risk registers and ensure corrective actions are closed within agreed timescales.

This is an opportunity to take genuine ownership of an important part of the Defence estate. Your…