Technical Support Officer

This is an exciting opportunity to join a forward thinking and supportive Green Space & Heritage team, working within a fast paced and proactive organisation.

You will be joining the Technical Support team in providing an effective and efficient administration service for the district’s Green Space and Heritage Service which manages Open Spaces, Parks, Cemeteries, Arboricultural and Landscape Services.

This role will primarily lead on Cemetery Service administration and will include the booking of interments, answering telephone and email enquiries, the issuing and transferring of deeds, memorial applications, liaising with all stakeholders and the preparation of related financial transactions.

You will also be required to support the Technical Support team with a wide range of administrative duties relating to all other aspects of the Green Space & Heritage service.

This role will require you to predominantly work in our office in Bury St Edmunds, at West Suffolk House, you may also be required to work from other Council offices in the district from time to time.

Ideally the post holder will have knowledge and experience of assisting bereaved families and liaising with Funeral Directors. A willingness and ability to learn a broad range of council services to provide a high standard of service to customers, contractors, and suppliers will be evident from your application skill set and at interview.

You will possess excellent interpersonal, numerical and IT skills and have a proven track record of working with MS Word, Excel, and Outlook, with the creation of databases and spreadsheets.

We are looking for someone who wants a varied and challenging administrative and customer services-based role. You will have the ability to work well under pressure, meet deadlines, be highly organised, a good team player and able to multi-task. Attention to detail and accuracy are all essential for this role. You will need to have a positive can-do attitude and a strong desire to learn and grow with the service.

• Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• Generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 26%
• Life assurance – a payment of three times your annual salary
• flexible working options to enable work/life balance
• agile working – ability to work in the office and from home
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and Smart Tech (buy the latest tech products interest free and repay through your monthly salary)
• Rail and bus staff discounts
• A range of Health and Wellbeing initiatives including an employee assistance programme
• Discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• Modern office accommodation

For an informal discussion about this position, please call Sara Yaxley, Technical Support Team Leader, on or email Sa

Closing date:
Sunday 11 January 2026

Interview date:
During week commencing 26 January 2026

Please note we are unable to accept CV’s. Please follow the online application process to apply.

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.