Branch Administrator; Maternity Cover

We are looking for a temporary replacement as a Branch Administrator to assist the team and provide an efficient service at our Framlingham branch, based in Suffolk. This position will start from March 2026 for a period of 12 months.

Role

Purpose:

Reporting directly to the Branch & Sales Manager, you will be responsible for providing a first class administrative service within the branch in addition to maintaining effective and accurate communications between customers and members of staff. You will be working as a Personal Assistant to the Branch Manager but you must be prepared to assist other departments in the branch as required.

Key Responsibilities:

• Act as Personal Assistant to the Branch and Sales Manager
• Manage incoming calls and maintain the branch switchboard
• Serve as a first point of contact for customer enquiries
• Provide administrative support across departments as needed
• Prepare sales quotations and issue invoices and delivery tickets
• Carry out daily cashiering duties and liaise with Head Office
• Maintain accurate records and ensure data is kept up to date
• Update the sales database regularly
• Support the sales team during events and trade shows
• Conduct monthly stock checks on domestic items
• Ensure timely and clear communication across the team
• Consistently deliver professional and customer-focused service

What We’re Looking For:

• Strong communication skills and a professional telephone manner
• Confidence in dealing with people at all levels
• Discreet and trustworthy when handling confidential information
• Excellent organisational skills with the ability to multitask
• High level of accuracy with both written communication and numerical data
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Self-motivated, approachable, and a team player
• Ability to use initiative and adapt in a fast-paced environment
• Well-presented and detail-oriented

Job Categories:
Country Store, Parts & Retail

Job Type: Fixed Term

: WS2270

• Start Date:
  
  March 2026, subject to successful replacement of existing role
• Hours:
  
  35hrs per week – 8am to 4pm Monday to Friday (1 hour unpaid lunch)
• £Competitive, depending on experience
• 24 Days Annual Leave (plus bank holiday), Company Sick Pay Scheme, Workplace pension, Staff Discount in Country Stores and Death in Service Cover (2 × salary)
• Vacancy Application

Please use the form to submit your job application.
We can only consider applicants who are eligible to work in the UK.

19 branches across East Anglia, the South East and East Midlands

Ernest Doe & Sons Ltd

Ulting, Maldon

Essex, CM9 6QH

England