ICAP Program Coordinator

Department: Office Rsrch Innov and Econ Impact

Classification: Admin Office Specialist 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Remote Eligible; must reside in the state of Virginia

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 03

Salary: Anticipated salary range $58,000-$62,000;commensurate with education and experience

Restricted: Yes

Criminal Background Check: Yes

The Virginia SBDC is an organization of 25 local Small Business Development Center offices across Virginia providing professional business counseling, training, and business resources to help growand strengthen Virginia businesses.

The Innovation Commercialization Assistance Program (ICAP) isfocused on helping Virginia-based technology and innovation-drivenstartups on their path to success. ICAP works with technologystartups to provide support along their entire journey towardsscaling—from the early idea stage, all the way through working on Series A level of funding and beyond. This is accomplished throughexperiential learning programs and one-on-one advising with a teamof experienced entrepreneurs and intrapreneurs.

These services are offered at no cost and all advising is confidential.

The ICAP Program Coordinator provides overall support and coordination for ICAP programming and operations, including course offerings and other events, check-in calls, and specializedadvising sessions, as well as on-going program promotion. Duties include client coordination, program coordination, marketing andsocial media, and event planning and management.

• Recruits and intakes new clients: manages all administrativeaspects of the application process for all program applicants,placement into bi-monthly cohorts, including facilitating ICAPmentor introductions;
• Assists with the identification and recruitment of program participants. Recruitment is done through the program website,social media, in person events, and external programreferrals;
• Tracks client data: collects, tracks, and prepares reports onclient impact data;
• Tracks ICAP mentor activity: tracks and prepares reports regarding advising hours provided by ICAP mentors and other mentoractivities; and
• Performs data entry to update client coordination activities and outcomes in a central management system, as well as an internaltracking spreadsheet.

• Assists the Director of ICAP with new and ongoing operations.
  
  This includes coordinating participant monthly calls, setting upcohorts throughout the year, and one-on-one communications asneeded, etc.;
• Responsible for the project management and coordination of multiple ICAP programmatic offerings, including the ICAP Lean Startup course, administrative and communications management with ateam of 15+ ICAP mentors, virtual and in-person event logistics,and on-going program promotion;
• Manages programmatic experience of ICAP clients, ensuring program communication, expectations, deadlines, and next steps areclear, understood, and continually improving;
• Supports the Director of ICAP in administering technical assistance, outreach, communication, document review, and reporting to partners and funding sources;
• Generates reports: updates client profile data, managesrequired document filings, and other administrative duties. Reportsinclude monthly program activity and end of year client success stories and outcomes;
• Creates and deploys surveys: reviews and revises impact andevent participant surveys to assess, manage, and improve the experience of ICAP clients;
• Develops, expands, and strengthens relationships with ICAPclients and ICAP mentors meeting regularly and assessing needs and progress;
• Provides technical assistance to ICAP clients as needed, with online platforms to upload their work;
• Superior customer service skills and relationship management skills;
• Assists ICAP mentors, as needed, in their work with ICAPclients, primarily through coordination and administrative support;
• Contributes to Virginia SBDC management meetings, departmental committees, and other institutional team efforts, as needed, by providing program updates; and
• Performs other related duties as assigned by the Director ofICAP.

• Responsible for website maintenance/updates and webcontent;
• Creates and distributes program communication plans and content;
• Marketing material creation and updates:
  Using various platforms,…