Registration Associate

Title: Registration Associate

State Role

Title:

Salary Non-Specified

Hiring Range: Hiring range for this position is $42,328 - $50,793.60, commensurate with education and experience

Pay Band: UG

Agency: VA Cannabis Control Authority

Location:VA Cannabis Control Authority

Agency Website:cca.virginia.gov

Recruitment Type: General Public - G

• Process hemp program registrations, renewals, and license applications in a timely manner, with a registration being issued for a completed application on average no more than 25 calendar days of receipt.
• Review application materials for completeness and compliance with regulatory requirements In accordance with Virginia laws and regulations.
• Maintain accurate records, files, and databases associated with registration activities.
• Track deadlines, expirations, and required documentation.

• Serve as a responsive point of contact for applicants, registrants, and industry partners.
• Provide clear guidance on registration requirements, timelines, and regulatory expectations.
• Assist stakeholders with troubleshooting application issues or documentation questions.

• Verify applicant information for accuracy and regulatory compliance.
• Coordinate with the Hemp Program Coordinator on issues requiring follow-up, clarification, or enforcement.
• Maintain secure and organized records for audits and regulatory reporting.

• Input, update, and manage data within registration databases and tracking systems.
• Prepare routine reports on registration activity, program metrics, and compliance status.
• Identify data inconsistencies and resolve or upscale as needed.

• Assist in developing registration forms, procedures, and guidance documents.
• Provide administrative and operational support to program staff as requested.
• Contribute to public outreach materials and communication efforts.

• Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position.
• Report unsafe work conditions to your supervisor.
• Immediately report work-related incidents to your supervisor and participate in accident investigation requests.

• Knowledge of Regulatory Compliance & Licensing:
  Working knowledge of statutory and regulatory frameworks, licensing workflows, and administrative compliance principles.
• Data Verification and Entry:
  Demonstrated ability to independently review complex application materials, verify high volumes of data for accuracy, and identify discrepancies or non-compliant submissions.
• Process Tracking & Deadline Management:
  Exceptional skill in managing competing operational priorities, tracking multi-step regulatory workflows, and consistently meeting strict processing timelines.
• Technical Proficiency in Information Systems:
  Advanced proficiency with electronic licensing portals, case management systems, and relational databases for recordkeeping and audit tracking.
• Professional Stakeholder Communication:
  Exceptional verbal and written communication skills to articulate technical regulatory requirements, policies, and procedural expectations clearly to diverse industry partners and the public.
• Conflict Resolution & Customer Support:
  Ability to navigate challenging stakeholder inquiries, provide objective guidance on compliance issues, and troubleshoot application barriers professionally.
• Information Governance & Discretion:
  Demonstrated ability to handle sensitive, confidential, and proprietary business or regulatory information with strict adherence to data privacy standards.

• High school diploma or equivalent.
• Experi…