Student Affairs Specialist

Title: Student Affairs Specialist

Agency: Northern VA Community College

Location: Loudoun - 107

FLSA: Nonexempt

Hiring Range: $21/hr

Full Time or Part Time: Full Time

Additional Detail

General Description:

The Student Affairs Specialist provides operational, processing, and student service support across designated areas within the Student Affairs portfolio. The position assists prospective and continuing NOVA students with enrollment, financial aid, student records, and related student services processes; responds to inquiries; processes routine transactions and documentation; and connects students with appropriate college resources. The position supports students and college operations by responding to inquiries, processing student transactions and documentation, maintaining accurate information and records, assisting with administrative workflows, and connecting students with appropriate college resources.

Assignments may vary based on service demands, processing volumes, peak periods, staffing needs, and emerging priorities.

This position is not eligible for telework.

Duties and Task:

• Responds to student inquiries and service requests through email, telephone, ticketing systems, and in-person interactions, providing accurate information, assistance, referrals, and appropriate escalation.
• Processes student records and related transactions, including transcript processing, transfer credit, Credit for Prior Learning, enrollment and degree verification, graduation-related processing, program placement, and other assigned records functions.
• Supports routine enrollment, financial aid, and other Student Affairs administrative and processing functions for which appropriate training and system access have been provided.
• Accurately reviews, enters, updates, and maintains student information, transactions, forms, and supporting documentation in applicable college systems in accordance with established policies, procedures, and confidentiality requirements.
• Provides operational support for high-volume processing, backlogs, special projects, system implementations, peak enrollment and registration periods, and other priority or time-sensitive service needs, including on-site office coverage as assigned.
• Coordinates referrals and service handoffs across Student Affairs and other college offices and participates in cross-functional training and assignments to support continuity, consistency, and effective delivery of student services.

• Problem-solving, and interpersonal communication skills.
• Ability to communicate effectively, both orally and in writing.
• Ability to interpret and apply established policies, procedures, guidelines, and business processes.
• Ability to learn and perform administrative and transactional processes across multiple Student Affairs functions.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, high-volume environment.
• Strong attention to detail and commitment to data accuracy, confidentiality, and appropriate handling of student information.
• Ability to work collaboratively and adapt to changing operational priorities and assignments.

• Experience working in a higher education or student services environment.
• Experience using electronic information systems, case management systems, or similar technology.
• Customer service experience

• Experience supporting enrollment, financial aid, student records, admissions, registration, or related student services functions.