Customer Service Representative - Suffolk

Our company is a well-established multi-state company that is continuing to grow and expand. We strive to create a family atmosphere where everyone is friendly and appreciates one another. The Customer Service Representative will be responsible for the daily management of customer service activities focusing on deliveries to customers, as well as insuring specific levels of service to all clients being served within the team.

The CSR is responsible for preparing files, distributing documents, cargo tracking, billing and collecting funds while meeting or exceeding customer expectations.

Managing and tracking customers and their containers which may include:

Daily status updates

Troubleshooting

Coordinating and communicating with outside vendors

Reconcile import files and accurate data input of import files in company computer systems

Keep customers in constant communication with important milestones and if needed resolve any issues to insure smooth service.

Maintain status reports from excel, with daily shipment updates, including status & delivery info Receive and update shipment status in a timely manner; issue shipment alerts

Track and Trace Inbound shipments

Ensure timely delivery of cargo to customer

Process documents and issue arrival notices timely and accurately

Complete shipment accounting timely and accurately

Build relationships with all customers

Schedule:

Monday
- Friday 6am-2:30pmQualifications2-4 years of customer service experience, in an office

Knowledge of basic computer systems (Microsoft products, Internet, etc.; knowledge of WMS is a plus (aAccellos, IRMs, WMS, SAP, Oracle)
Excellent communication skills including

Verbal: the ability to clearly communicate verbally to customers and fellow employees

Written: the ability to effectively communicate in writing to customers and fellow employees

Listening and interpreting information

Strong attention to detail and excellent accuracy skills

Excellent organization, follow-up and problem solving skills

Ability to work effectively in a fast-paced, entrepreneurial environment

Ability to effectively manage multiple tasks and constantly re-prioritize

Ability to work well with others

Pleasant demeanor

Flexibility

Bi-lingual is a plus Competitive Pay
401(k)
Medical, Dental and Vision Insurance Package Disability and Life Insurance Package Paid Time Off and Holidays Equal Opportunity Employer
- Minority / Female / Veteran / Disabled