Air Logistics Customer Care Specialist

As a member of the Freight Forwarding team Kuehne Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers’ promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne Nagel, our contribution counts in more ways than we imagine.

As an Air Logistics Customer Care Specialist, you will serve as a primary point of contact for customers, managing relationships, coordinating shipment activities, and ensuring a consistent customer experience. You will work closely with internal teams to resolve issues, support customer needs, and identify opportunities to strengthen relationships and improve service.

ou will take ownership of customer relationships while supporting the daily coordination of air logistics shipments, ensuring customers receive timely communication, accurate information, and reliable service.

• Serve as the primary point of contact for assigned customers, providing consistent communication and support

• Monitor air freight shipments and communicate updates, delays, and exceptions to customers

• Coordinate with operations, pricing, sales, and other internal teams to resolve shipment issues and meet customer expectations

• Manage customer inquiries, concerns, and escalations professionally through resolution

• Support customer retention and growth by identifying opportunities to improve service and offer additional solutions

• Prepare and follow up on spot quotations based on customer requirements

• Assist with onboarding new customers and ensuring accurate shipment documentation

• Maintain accurate customer profiles, shipment records, and pricing information within internal systems

• Support compliance with applicable freight forwarding regulations and company procedures

• Identify opportunities to improve customer satisfaction, operational efficiency, and overall service quality

You bring a strong customer service mindset, clear communication skills, and the ability to stay organized while managing multiple priorities. You are comfortable working with customers and internal teams, solving problems, and taking ownership of the customer experience.

• Experience in customer service, account management, logistics, transportation, or a related environment

• Strong verbal and written communication skills with a customer-focused approach

• Ability to manage customer concerns, resolve issues, and maintain positive professional relationships

• Strong organizational skills and attention to detail

• Ability to prioritize multiple responsibilities in a fast-paced environment

• Proficiency with Microsoft Office applications, including Outlook and Excel

• Strong problem-solving skills and the ability to work collaboratively across departments

• Commercial awareness and an interest in supporting customer retention and growth

• Willingness to learn new systems, processes, and industry regulations

• Experience in air freight, freight forwarding, or logistics is preferred

• Education or training in freight forwarding or logistics is preferred

At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

Base pay is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary based on experience, skills, job location, internal pay equity, and other relevant business…