Family Support Specialist TWA

Our outstanding teachers, support staff members and leaders are top-notch educators whom others seek to emulate, and quite simply – we would like for you to consider joining us.

The TWA Specialist supports office operations through the recruitment, eligibility evaluation, selection, and enrollment process for the Chesterfield County Public Schools (CCPS) Early Childhood Special Education (ECSE) office. This position engages in a collaborative partnership with families to establish mutual trust and to identify family goals and strengths, as well as necessary services and other support. The employee works independently with minimal supervision.

Extensive use of good judgment, effective time management, and organizational skills are required.

• Serves as a primary point of contact for prospective Pre-Kindergarten (PreK) families, providing assistance with applications, enrollment, and required documentation
• Processes online applications and manages student enrollment and withdrawal procedures with accuracy and organization
• Maintains and updates student records using digital systems, including the Child Plus database, while ensuring confidentiality
• Builds positive relationships with families through in-person, phone, and electronic communication to support student participation and success
• Responds professionally to general inquiries regarding program eligibility, requirements, and services
• Coordinates and schedules meetings with families related to attendance, transportation, orientation, and program expectations
• Prepares and maintains documentation to support enrollment, transitions, and compliance with program requirements
• Serves as the designated Family Engagement Specialist for two PreK classrooms, fostering strong partnerships between teachers and families
• Assists families in accessing community resources, including support with applications for various assistance programs
• Plans and facilitates family workshops that support student learning, development, and family well-being
• Collaborates with the Family Engagement team to organize and support Parent Action Team meetings and initiatives
• Collaborates with the Family Engagement team to provide support to families during holiday seasons, including connecting them with assistance programs and resources
• Conducts regular classroom visits to ensure alignment between family needs, student support, and instructional goals
• Partners with teachers to promote family involvement and create a welcoming, inclusive classroom community
• Performs other duties as assigned

No budgetary responsibility

Prepares various reports related to area, as requested

The position uses standard office equipment and equipment related to education and the assigned area, and must be familiar with the Google suite of software.

Contacts are made at all levels within and outside the school system and may require the handling of highly sensitive information with the general public and CCPS employees.

This position does not provide work direction to or supervise other positions.

Decisions are made both independently and in collaboration with Instructional Specialists, Family Engagement Specialists, and the Coordinator of ECSE.

This position has no formal policy-setting responsibilities

Must have the ability to sit and stand for extended periods of time; exhibit manual dexterity to enter data into a computer terminal; to see and read a computer screen and printed material with or without vision aids; hear, understand speech, and speak in audible tones so that others may understand…